Bell Attendant

Property The LaSalle Chicago Loop
Posted Date 2 months ago(5/4/2022 8:16 PM)
ID
2022-129570
Location
US-IL-Chicago
Category
Front Office/Guest Services
Type
Regular
Status
Full-Time

Job Summary

Responsible for assisting guests with recommendations for restaurants and tourist activities. The Bell Attendant is expected to support with front desk operations. Primary responsibilities include: Concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities

QUALIFICATIONS:

 

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Consciously remain well-groomed with the correct hotel uniform and ID badge all the time during work shift
  • Ability to give tourists local information about tourist spots and theaters
  • Must always be courteous, customer-oriented with a cheerful disposition
  • Excellent manners and courtesy
  • Must have excellent verbal communication skills in English

 

RESPONSIBILITIES:

 

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Greet guests in a pleasant manner.
  • Load and unload luggage carts.
  • Escort guests to rooms.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Deliver messages to meeting rooms.
  • Deliver flowers and packages to guest rooms.
  • Complete room changes.
  • Maintain current listing of local and area attractions special events and activities.
  • Maintain list of local transportation guides churches sports arenas etc.
  • Assist housekeeping department with guest requests.
  • Ensure lobby reader board is correct.
  • Provide information maps and directions as required.
  • Open doors.
  • Answer phones to assist guest service agents.
  • Conduct house count by computer.
  • Show guest rooms and suites as needed and emphasize company amenities.
  • Greet guests upon arrival, and directs guests for check-in
  • Providing information about the town or city if requested
  • Be trained in polite manners and efficient customer service
  • Assist physically challenged guests or those with special needs
  • Provide guests with travel directions and other information of interest to hotel guests
  • Other duties as required.

 

Property Details

831339_l

 

The LaSalle Chicago, Autograph Collection located on South LaSalle Street in the heart of Chicago’s financial district, will be a 229-room luxury hotel occupying the top five floors of a historic landmark building. It would sit atop the JW Marriott Hotel, which already occupies the first 12 stories of the former Continental Bank building. Completion of this transformation is expected in May 2022. in Q3 2021.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.