IT Manager

Property Charles Hotel
Posted Date 1 month ago(5/26/2022 12:38 PM)
Information Systems & Technology

Job Summary

The IT Manager is responsible for providing strategic oversight and direction to help desk support on-property teams as well as researching and implementing technological strategic solutions. This individual will work to execute IT initiatives as well as collaboratively with the on-property leadership team.



  • Bachelors degree or equivalent experience with A Network and Microsoft certifications preferred.
  • 4-6 years progressive experience in the IT industry working on and supporting end users in a windows domain environment.
  • 3-4 years of supervision experience.
  • Experience in supporting multi-branch locations
  • Knowledge of the hospitality industry a definite asset.
  • Active Directory and Exchange knowledge including Windows authentication to AD Windows file and print sharing required
  • Printer / peripheral device troubleshooting skills
  • Networking experience with TCP/IP DNS and DHCP
  • Experience with wireless peripherals/devices especially mobile devices
  • The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
  • Critical thinking and problem solving/troubleshooting skills a must
  • Excellent communication skills Ability to read write and speak English to comprehend and communicate job functions.
  • Ability to work with others and help them understand things from a “non-technical” point of view.
  • Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours weekends and holidays.


  • Develop strategy for providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.
  • Offers help in a way that further educates the end-user elevates overall technology acumen and leads to a less “help desk reliant” workforce.
  • Working with various departments to ensure smooth delivery of technology resources for all on-property events.
  • Researching new technologies working with the property leadership team and Aimbridge/Centrada IT team to recommend design and implement innovative cost effective technology solutions. 
  • Works at the direction of VP of IT to ensure compliance with PCI.
  • Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers telecommunications providers and software hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
  • Working with the Leadership Team to ensure that IT operations are aligned with business needs. 
  • Adjust IT department priorities as necessary in response to direction.
  • Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.

Property Details


The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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