PM Valet Supervisor

Property Plaza Resort and Spa Daytona Beach
Posted Date 1 month ago(5/19/2022 3:03 PM)
ID
2022-134322
Location
US-FL-Daytona Beach
Category
Front Office/Guest Services
Type
Regular
Status
Full-Time

Job Summary

Supervise valet attendants key booth attendants doorman and luggage attendants deal with guest complaints competently organize the valet port park guests vehicles bring guests vehicles down from garage help guests with luggage and drive guests to and from the oversize lot. 

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required and at least 1 year experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state.
  • Must have an acceptable MVR (Motor Vehicle Driving record)
  • Understand and comply with all company and departmental rules and regulations policies and procedures. 
  • Ability to do multi-tasks. 
  • Ability to supervise the valet attendants and handle any guest or vehicle problems. 
  • Ability to competently park and retrieve a guest’s vehicle. 
  • A positive attitude and good spirit on job.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be able to drive a manual or automatic transmission vehicle.
  • Ability and willingness to work outdoors in inclement weather including wind rain heat cold.

JOB RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Supervise instruct train and discipline valet employees as necessary. 
  • Prepare work schedules. 
  • Monitor checking in and out of man-lift keys. 
  • Maintain cleanliness of valet desk. 
  • Park and retrieve guest’s vehicles. Secure the guest’s vehicle. 
  • Remove keys from the keyboard and match to the valet ticket numbers. 
  • File valet tickets in the ticket rack provided. 
  • Move luggage and/or call a bellmen. 
  • Drive guests with oversized vehicles to the employee lot and return guests to their vehicles. 
  • Pull luggage out of luggage room for guests when bellmen is unavailable. 
  • Direct and control traffic flow. Allowing no one to park outside the valet office without leaving the vehicle key. 
  • Keep valet office door closed when absent from the office. 
  • Answer phones. Ensure guest courtesy. 
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Provide superior customer service.
  • Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
  • Place the arrival tickets on the correct numbered hook.
  • Obeys all traffic laws on/off property.
  • Maintain neat and clean curbside and keep free of debris and clutter.
  • Other duties as may be assigned.

Property Details

Plaza Hotel and Spa Daytona

 

Boasting a beachfront location this Daytona Beach resort and spa features an outdoor pool and sun terrace with lounge chairs. The resort has 2 on-site restaurants and is 0.6 mi from the Daytona Beach.

 

1888 serves a variety of classic Southern American plates such as seafood, build-your-own burgers, and barbecue chicken. The Poolside Bar and Grill serves steamed seafood, wraps, and salads.

 

Spa treatments, massage packages, and a beauty salon are offered at Plaza Resort & Spa Daytona Beach. The fitness center is open 24 hours and games include table tennis and basketball. The Plaza Kids’ Club is offered during the summer and includes water sports, poolside movies, and scavenger hunts.

 

Free WiFi, a 42-inch flat-screen TV, and refrigerator as well as a microwave are standard in every room. Some rooms at Plaza Resort & Spa Daytona Beach have an oceanfront or coastal view.

 

Plaza Resort & Spa Daytona Beach is 7.2 mi from Daytona International Speedway, and 9.2 mi from LPGA International. Daytona Beach International Airport and Volusia Mall are 19 minutes' drive away.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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