Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Tucked away in the heart of the tech world, The Domain Hotel welcomes guests with a bustling vibe inspired by the culture of nearby startups. In addition to boasting an impressive location that makes our property ideal for business and leisure travelers alike, The Domain Hotel offers comfortable accommodations that feature modern amenities to meet the needs of today's travelers.
Because our Sunnyvale, CA hotel is just moments away from Google, Apple, and Yahoo, guests will find inspiration within easy reach. Visitors will find everything they need and some extras at our boutique Sunnyvale hotel near Mountain View, CA.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: