PBX Operator

Property Windsor Court
Posted Date 2 months ago(6/1/2022 5:27 PM)
ID
2022-138202
Location
US-LA-New Orleans
Category
Front Office/Guest Services
Type
Regular
Status
Full-Time

Job Summary

The PBX Operator's main responsibility is to receive and forward all incoming calls to the hotel. Address and resolve all customer problems in an efficient and effective manner. Take messages and track special requests. Notify guests of messages, mail and facsimiles. Process facsimile requests. Make necessary wake-up calls. Operate paging system. Maintain guest listings. Report any problems or the need for repairs immediately

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
  • Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
  • Take and deliver messages according to standards.
  • Maintain guest privacy at all times.
  • Provide information about the hotel.
  • Be familiar with emergency procedures.
  • Be familiar with VIP procedures.
  • Be able to provide accurate directions to the hotel.
  • Be familiar with the surrounding area of the hotel.
  • Send/receive guest faxes.
  • Serve as radio dispatcher maintaining proper radio and paging procedures.
  • Record and relay all guest requests and verify completion.
  • Maintain daily activity log.
  • Establish and maintain efficient filing system of guest registration cards.
  • Process wake up calls per the guest's request.
  • Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

Additional Information

Be a part of the South’s most iconic hotel in the heart of the most legendary city.  Known for our personalized and genuine service, Windsor Court’s diverse family of service professionals lead by caring for others and caring for each other.  We are looking for dynamic and passionate individuals who are committed to growing their career in luxury hospitality and being great stewards for the city of New Orleans. 

Property Details

Windsor Court

 

Surrounded by a city chock full of history, Windsor Court Hotel invites travelers to make their own memories just steps from the French Quarter. From romance to relaxation to traditional New Orleans celebrations, guests will find the best of all worlds at our award-winning hotel. Rich in style and French-inspired décor, our elegant retreat embraces the spirit and hospitality of the city while staying loyal to the luxury guests love. 

Earning four diamonds from AAA and four stars from Forbes, our New Orleans hotel is determined to stay distinguished, just like the city itself. Whether guests are looking to spend their days in the French Quarter or Central Business District – each within walking distance of our front doors – or prefer to lose track of time taking in views from our rooftop pool and exploring our art collection, we’ll turn your vacation fantasies into your fondest lifelong memories. Top  adventures off with a trip to our spa followed by some sipping and savoring at our award-winning restaurants, lounges and tea room and visitors will start to see why just one stay at Windsor Court Hotel isn’t enough. 

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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