Talent Systems Support Specialist I (Remote)

Property Aimbridge Corporate
Posted Date 12 hours ago(8/12/2022 1:44 PM)
ID
2022-138693
Location
US-TX-Plano
Category
Human Resources
Type
Regular
Status
Full-Time

Job Summary

Who you are:


The ideal candidate is passionate about problem-solving, has technology-centric experience supporting consumers with technology-related troubleshooting, and would like to be part of our customer-focused techie crew.

Key highlights:

  • Full time role
  • 5 days per week; M-F
  • The anticipated schedule for this role will be 9am-5pm PST
  • Remote role (productivity will be measured by internal metrics)
  • Up to $21.63/hr

The Talent Systems Support Specialist I will leverage superior customer service skills to provide accurate information and support to our Hiring Managers around the current ATS platform (iCIMS) and ancillary products. This role will investigate, diagnose and deliver time sensitive solutions to our internal stakeholders while creating, tracking, and closing cases in our ticketing platform when issues are resolved.

Responsibilities

QUALIFICATIONS:

  • At least 1 year of work experience in a customer service role; preferably in a tech-centric role at nationally recognized technology retailers; Bachelors/Associates degree or equivalent in Technology and/or related fields is a plus
  • Must have good working knowledge of Windows and its components
  • Experience with HRIS, HCM, CRM and/or ATS is a plus
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Capacity to control an interaction in a consultative way
  • Excellent analytical, problem solving, and multi-tasking skills in a fast-paced work environment
  • Strong knowledge of web-browser based technologies

JOB RESPONSIBILITIES:

  • Address and resolve Hiring Manager concerns and issues in a timely manner
  • Engage across corporate functions (HRIS, HR Data Entry, Compensation) to partner together to solve issues

  • Clearly and succinctly document communications with customers within our case management system, providing outstanding customer service

  • Troubleshoot Hiring Manager issues using screen sharing software such as MS Teams, Zoom, or similar
  • Balance ownership of existing case load and newly submitted requests (prioritizing issues based on severity and customer impact, where needed)
  • Dedicated to the success and satisfaction of our Hiring Managers and our business
  • Attempt to resolve Hiring Manager issues or escalate to advanced personnel if necessary
  • Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with Aimbridge policies, procedures, and core competencies

Property Details

Aimbridge Hospitality Corp Office (New)

Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

 

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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