Reservations Manager

Property The Estate Yountville - Villagio
Posted Date 1 month ago(7/8/2022 6:41 PM)
Front Office/Guest Services

Job Summary

The Reservations Manager is responsible for providing oversight of the Reservations function for a hotel of which may include oversight of the hotel switchboards and staff responsible for timely communications. This individual helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting and weekly Revenue Management calls. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.



  • High School diploma or equivalent is required; bachelor's degree or college coursework is preferred.
  • Experience in a hotel or a related field required.
  • Supervisory experience in a hotel or a related field is also required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.
  • Comprehensive knowledge of the field's concepts and principles.
  • Performs complex tasks typically following established processes.
  • Leads and directs the work of other associates.
  • Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting strategic planning and procedural change


  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP
  • Be able to answer guest inquiries about hotel services facilities and hours of operation.
  • Provides leadership over hotel switchboards for interior/exterior calls in addition to radio communications for on-site departments such as Loss Prevention Engineering Housekeeping etc.
  • Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.
  • Continually update Central Reservations/call center on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports including effective management of department expenses including payroll.
  • Handle all special reservations to include V.I.P. reservations packages and discounts.
  • Attend Rooms Merchandising/Revenue Management meetings and give input on trends and opportunities to maximize revenue.
  • Demonstrates technical knowledge to open close and place restrictions in various booking engines and with OTA partners as applicable.
  • Ensures the development and implementation of reservation sales strategies that generates revenue and profitability.
  • Establishes sales requirements and tracks performance against expectations.
  • Provides coaching counseling and development of Reservations/PBX team in addition to managing schedules.
  • Support the development of sales packages that meet guest needs and hotel profitability.
  • Coordinates with hotel management to improve sales metrics.

Property Details

Slip away to The Estate Yountville, a vibrant and lush oasis situated amidst 22 acres of coveted wine country addresses, offering an alluring collection of fashionable experiences. Just steps from the front door, revel in wining, dining and playful adventures at award-winning tasting rooms, celebrated chef restaurants, and extraordinary – impeccably Napa – experiences.

A mix of contemporary architecture and playful allure, The Estate Yountville enlivens the Yountville landscape, offering a vibrant gathering place for savvy travelers to discover, play and rejuvenate. Tour our image gallery and peek behind the vines to discover our lush oasis in the heart of Napa Valley.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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