Spa Supervisor

Property Westin Portland Harborview
Posted Date 2 weeks ago(7/28/2022 2:35 PM)
ID
2022-156464
Location
US-ME-Portland
Category
Spa/Well-being/Golf/Attractions/Recreation
Type
Regular
Status
Full-Time

Job Summary

As a Spa Supervisor you’ll be responsible forassisting the Spa Manager and overseeing the day to day activities of the spa which include managing front desk operations; assisting the marketing department; and managing inventory, all while ensuring guests receive a soothing, world-class spa experience.

Responsibilities

QUALIFICATIONS:

  • Two (2)years of previous supervisory experience required experience in a Spa atmosphere preferred
  • Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to detail and excellence in guest service
  • Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice both in person and over the phone
  • Ability to observe performance and detect signs of emergency situations and respond with proper action
  • Ability to participate in the creation of an enjoyable work environment
  • Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
  • Must be willing and have the ability to work a varied schedule that may include evenings and weekends

JOB RESPONSIBILITIES:

  • Assisting in scheduling employees and assigning work to ensure proper coverage
  • Ensuring that all team members are properly trained and have the tools and equipment needed to effectively perform their jobs
  • Performing opening and closing duties
  • Assisting with scheduling spa appointments and services
  • Assisting with ongoing training of the Rock Spa team
  • Maintaining a neat and clean work environment
  • Interacting with guests in a professional and service oriented manner
  • Answering questions about available services general property information and amenities of the spa fitness center and property
  • Promoting and selling spa services and retail products
  • Resolving guest complaints and communicating with the Spa Director regarding the issue and resolution in a timely manner
  • Monitoring supply of guest amenities and supplies and completing purchase orders as appropriate
  • Maintaining an up to date working knowledge of all spa services packages promotions and retail products offered

Property Details

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The Westin Portland Harborview provides travelers a perfect vantage point to explore Maine's largest city. Originally opened in 1927 as the Eastland Park Hotel, this historic hotel has been immaculately restored. Visitors can take a short walk to discover the Old Port and some of the best restaurants, retail shops, museums and artistic venues in Maine. Guests will leave feeling better than when they arrived when they stay over in our plush rooms and suites. Each of the guest rooms feature a stunning view of downtown, the harbor or Casco Bay. Guests can enjoy a thoroughly satisfying night's sleep in a Westin Heavenly® Bed. They can re-energize in our state-of-the-art Westin WORKOUT® Fitness Studio or relax with a massage, manicure and more at Artné Spa. We offer on-site dining, including the timelessly chic Top of the East rooftop restaurant with panoramic views. Weddings and meetings thrive here with nearly 15,000 square feet of event space and a spectacular grand ballroom.

 

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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