Information Technology Technician

Property Westin/Autograph Frenchman's Reef
Posted Date 4 months ago(11/8/2023 3:46 PM)
US-VI-St. Thomas
Information Systems & Technology

Job Summary

The position of an IT support technician includes working with the end-user infrastructure support and maintenance. Individuals in this role should demonstrate good written and spoken communication skills good typing speed (50 words per minute and more) and the ability to troubleshoot multifaceted problems in a systematic manner.



  • Typically requires a bachelor's degree and 0 to 2 years of experience.
  • Performs work under direct supervision.
  • Handles basic issues and problems and refers more complex issues to higher-level staff.
  • Possesses beginning to working knowledge of subject matter.


  • Identify problems and repair printers copiers and scanners
  • Diagnose software and hardware problems
  • Repair and upgrade different types of computers (software and hardware)
  • Track prioritize and document requests using an IT support request system
  • Install and configure new computers and other IT equipment
  • Perform regular updates of servers
  • Keep track of IT supplies and equipment e.g. cables and adapters
  • Provides technical direction and recommendations to improve utilization. 
  • Reviews records and reports of production machine malfunctions and maintenance as well as organizational procedural and workflow plans and methods. 
  • Assists with testing of new release of software vendor modifications upgrades and patches.

Property Details


A brilliant beacon of the U.S. Virgin Islands, the all-new Frenchman’s Reef has been reimagined with an elevated sense of style inspired by our islands offering two world-class resorts with a total of nearly 500 rooms, 85,000 sq. ft. of events and meeting space, 9 inspired dining options, Heavenly Spa by the Westin, 4 ocean view pools, the Westin Family Kids Club, and various island excursions. These amenities are sure to enchant adventures and leisure-seekers alike. The Westin Beach Resort & Spa and the Morningstar Buoy Haus Beach Resort, an Autograph Collection Hotel are the epitome of an island escape where, we guide our guests to a refreshing state of tropical chill; immersing them in modern comfort and the relaxing rhythm of life on the beach.

As Frenchman’s Reef completes the nearly $500M renovation, we are looking for experienced associates to join the team. Relocation assistance may be considered for leadership roles and there are many amazing benefits including discounts on hotel rooms around the world at all Marriott and/or Aimbridge properties as well as insurance, PTO, 401K and more. Apply today to take the next step in your career!

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


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