Restaurant & Bar Manager

Property Windsor Court
Posted Date 2 months ago(3/25/2021 2:19 PM)
ID
2021-31020
Location
US-LA-New Orleans
Category
Food & Beverage
Type
Regular
Status
Full-Time

Job Summary

The Restaurant & Bar Manager is responsible for assuring attentive, friendly, courteous and efficient service in all of the hotel’s Food and Beverage outlets with a primary focus on The Grill Room. This individual will also have responsibilities overseeing the Polo Club Lounge and Waterman Pool Bar, and may be called upon
to assist with Cafe Anglais and Le Salon, as necessary. This individual is responsible for continually working towards exceeding budgeted Restaurant and Bar sales revenues while maintaining adherence to payroll and overhead costs. This role reports directly to the Restaurant General Manager and Director of Bars &
Lounges.


Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:

 

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Supervisory experience required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

 

JOB DUTIES & FUNTIONS 

 

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
  • Maintain regular attendance in compliance with Windsor Court and Aimbridge Hospitality’s standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Windsor Court and Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, City Manager Permit, CPR and First Aid
  • Maintain a warm and friendly demeanor at all times.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure training of all Food and Beverage personnel using the steps to effective training according to Windsor Court and Aimbridge Hospitality’s standards.
  • Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurants and/or Bars.
  • Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.’s.
  • Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
  • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
  • Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
  • Ensure implementation of all Windsor Court and Aimbridge Hospitality’s policies and house rules.
  • Assist in developing and ensure implementation of Food and Beverage promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the F&B Department on their role in contributing to the guest service scores.
  • Ensure compliance to company training using the steps to effective training according to Windsor Court and Aimbridge Hospitality’s standards.
  • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
  • Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
  • Ensure Windsor Court and Aimbridge Hospitality’s service standards are maintained throughout the Food and Beverage Department.
  • Participate in required M.O.D. coverage as scheduled.
  • Initiate all necessary F&B-related reports according to company standards.
  • Assist completing all Food and Beverage forecasting and budgeting in a timely and efficient manner.
  • Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
  • Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
  • Maintain all Windsor Court and Aimbridge Hospitality’s S.O.P.'s concerning credit policies.
  • React to negative trends in market place by implementing food and beverage blitzes and promotions. 
  • Organize and conduct monthly department meetings with restaurant and bar staff and weekly F&B meeting according to Windsor Court Hotel and Aimbridge Hospitality’s standards.
  • Attend daily BEO meeting.
  • Conduct beverage purchasing as needed.
  • Purchase Food & Beverage operating equipment as needed.
  • Conduct monthly beverage inventories and reconciliations.
  • Ensure that the quality and presentation of all food products are according to Windsor Court Hotel and Aimbridge Hospitality’s standard.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Use the hotel's P.O.S. system to print reports. Analyze reports generated.
  • Assist in complete monthly menu analysis and submit to the Excecutive Team.
  • Monitor and follow up on all Food and Beverage cash overages and shortages.
  • Assist the Security and Engineering Department in implementing and maintaining emergency procedures.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Complete all required correspondence in a timely and efficient manner.
  • Attend monthly all-employee meetings and any other functions required by management.
  • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
  • Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
  • Handle items for “Lost and Found” according to the standards.
  • Maintain required pars of all stock.
  • Review food sales for accuracy daily.
  • Perform any other duties as requested by the Director of Public Dining or General Manager.

Additional Information

Be a part of the South’s most iconic hotel in the heart of the most legendary city. Known for our personalized and genuine service, Windsor Court’s diverse family of service professionals lead by caring for others and caring for each other. We are looking for dynamic and passionate individuals who are committed to growing their career in luxury hospitality and being great stewards for the city of New Orleans.

Property Details

Windsor Court

 

Surrounded by a city chock full of history, Windsor Court Hotel invites travelers to make their own memories just steps from the French Quarter. From romance to relaxation to traditional New Orleans celebrations, guests will find the best of all worlds at our award-winning hotel. Rich in style and French-inspired décor, our elegant retreat embraces the spirit and hospitality of the city while staying loyal to the luxury guests love. 

Earning four diamonds from AAA and four stars from Forbes, our New Orleans hotel is determined to stay distinguished, just like the city itself. Whether guests are looking to spend their days in the French Quarter or Central Business District – each within walking distance of our front doors – or prefer to lose track of time taking in views from our rooftop pool and exploring our art collection, we’ll turn your vacation fantasies into your fondest lifelong memories. Top  adventures off with a trip to our spa followed by some sipping and savoring at our award-winning restaurants, lounges and tea room and visitors will start to see why just one stay at Windsor Court Hotel isn’t enough. 

Company Overview

Explore new opportunities with Windsor Court Hotel and Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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