The Guest Services Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities (OEM associates are required to work a minimum of 47.5 hours per work week).
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Windsor Court and Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and name tag when working.
Comply at all times with Windsor Court Hotel and Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Motivate, coach, counsel and discipline all Club personnel according to company S.O.P.’s.
Review club staff's worked hours for payroll compilation and submit to Accounting or HR on a timely basis.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
Prepare and conduct all Club interviews and follow hiring procedures according to company S.O.P.'s.
Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
Ensure implementation of all Aimbridge Hospitality’s policies and house rules.
Assist in developing and ensure implementation of Club Level promotional ideas.
Ensure all Club food and beverage costs are maintained to meet budget.
Greet and assist guests in a timely manner. Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
Ensure quality control of menus and food display with regard to cleanliness and appearance.
Make sure food and service areas are stocked, organized, clean and neat and all side work is complete each shift.
Communicate with all departments regarding in house VIPs and any special requests/needs
Perform opening and closing procedures, and side work duties according to station rotation assignment.
Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid.
Assist other Food and Beverage outlets if needed.Respond to all guest requests problems complaints and/or accidents presented at the Club Level or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
Other duties as required.
Explore new opportunities with Windsor Court and Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our 60,000 associates worldwide are passionate about serving our guests, driving exceptional results, and thriving in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Surrounded by a city chock full of history, Windsor Court Hotel invites travelers to make their own memories just steps from the French Quarter. From romance to relaxation to traditional New Orleans celebrations, guests will find the best of all worlds at our award-winning hotel. Rich in style and French-inspired décor, our elegant retreat embraces the spirit and hospitality of the city while staying loyal to the luxury guests love.
Earning four diamonds from AAA and four stars from Forbes, our New Orleans hotel is determined to stay distinguished, just like the city itself. Whether guests are looking to spend their days in the French Quarter or Central Business District – each within walking distance of our front doors – or prefer to lose track of time taking in views from our rooftop pool and exploring our art collection, we’ll turn your vacation fantasies into your fondest lifelong memories. Top adventures off with a trip to our spa followed by some sipping and savoring at our award-winning restaurants, lounges and tea room and visitors will start to see why just one stay at Windsor Court Hotel isn’t enough.
Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: