Room Service Supervisor

The Room Service supervisor is responsible for ensuring a high-quality food product while at the same time developing his/her staff and driving a positive work environment. In addition this position is charged with consistently improving guest and employee satisfaction and maximizing revenues.

QUALIFICATIONS:

• Minimum of 2 years of supervisory experience in a room service operation or other F & B outlet
• Experience in a hotel of similar size and quality preferred
• Background in hotels and/or other large venues a plus
• Ability to listen effectively in order to understand and clarify the concerns and issues raised by associates and/or guests
• Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
• Scheduling experience
• Ability to create an enjoyable work environment including mentoring multi-tasking strong motivational skills
• Multiple language abilities preferred fluency in English is required and Spanish is desired
• Must have a valid Certified Food Handlers Card and Tips certification or be capable of obtaining one

JOB RESPONSIBILITIES:

• Overseeing day-to-day operations of the Guest Room Dining Minibar and Snack Bar Departments
• Supervising the production of all food items to ensure that all orders are prepared cooked and presented according to standard
• Ensuring the quality of food items
• Supervising and directing the prompt efficient and friendly serving of all food and beverage
• Ensuring all opening closing and running side work is completed on a daily basis
• Communicating effectively giving direction support and timely feedback
• Ensuring employees follow safety sanitation and security procedures
• Creating weekly schedules
• Approving and submitting payroll
• Working quickly and independently to resolve operational issues when necessary ensuring proper follow through with appropriate Supervisor(s)
• Training and developing team members
• Developing and maintaining positive relationships with associates guests and vendors
• Assisting team where necessary to ensure optimum service to guests

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan