Host - $15/hour

The Renaissance Cleveland Hotel is transforming to Hotel Cleveland, an Autograph Collection by Marriott. This historic hotel is a hub where stories unfold and connections are made, mirroring the city’s relentless spirit and welcoming heart. The property is currently undergoing a 90 million dollar renovation and will debut in Spring 2024. The Host/Hostess is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, greeting and seating guests, and accommodating special requests. As a first point of contact, this position is instrumental in creating a friendly yet professional environment.

QUALIFICATIONS:

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to multi task
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• Must routinely meet deadlines
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions
• Flexible schedule to accommodate varying hours of operations, including evenings and weekends

RESPONSIBILITIES:

• Responsible for welcoming and greeting all guests
• Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions & knowledge of entertainment areas and events around downtown
• Use personality and hospitality skills to provide a seamless and memorable guest experience
• Walk guests to tables and engage in conversation while doing so
• Complete all opening and closing side work as assigned
• Interact with fellow employees and guests in a cheerful, professional manner
• Uphold the Hotel Values and Mission Statement while performing positional responsibilities and adhering to company policies and procedures, as stated in employee handbook

Hotel Cleveland stands as a bold testament to the city’s spirit, a fusion of Cleveland’s historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city’s steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan