Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Welcome to Extended Stay America - Indianapolis - Airport - W. Southern Ave. Indianapolis is a popular visiting spot for NASCAR fans who come from all over the world to witness these exciting races. Save money and enjoy the comforts of home with Extended Stay America with on-site laundry facilities and a kitchen that has everything you need to prepare a delicious meal right in your room.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: