Office Coordinator

 In this role, as a Office Coordinator, you will assist the Sales & Marketing department by performing clerical and administrative duties relating to guest and hotel communications.  

 Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer.  As an employee of The Charles Hotel, you will benefit from:

• Blue Cross Blue Shield medical insurance starting from $1.16* weekly
• Access to 401(k) and company match
• Eight annual paid holidays with an extra personal day
• Travel benefits across multiple brands
• Complimentary daily meal
• Free fitness center 
• $5 discounted daily parking
• $1000 referral bonus 

*Rates subject to change.

QUALIFICATIONS:

• College course work in related field preferred. Experience in a hotel or a related field is also preferred. 
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.
• Complies at all times with Charles Hotel standards and regulations to encourage safe and efficient hotel operations.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
• Types sales contracts BEO’s correspondence reports forms directs mail pieces etc. as needed by sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales. 
• Maintains Sales system (i.e. Delphi SalesPro etc.) docs and ensures consistent accurate and working properly.
• Works with Sales leadership to detail upcoming functions as needed obtain guarantees confirm arrangements etc.
• Distributes BEO’s Changes Rooming Lists Signed Contracts Revisions etc. to appropriate departments as it relates to meeting and groups.
• Attends Sales Meetings and take minutes type and distribute accordingly.
• Perform any other duties as requested by management.

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan