Tour and Travel Coordinator- $28.00/hour

The tour and travel coordinator will assist in creating contracts and agreeents for tour series. 

QUALIFICATIONS:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phones/Checking voice messages for sales staff if not picked up by third ring; Record messages as appropriate.
• Employees must at all times be attentive friendly helpful and courteous to all guests, managers and fellow associates.
• Maintain Tour and Travel files in an organized fashion and as per specified standards.
• Back up for inspecting daily showrooms for sales and marketing team.
• Assist in creating contracts and agreements for tour series and ad hoc groups
• Upon receiving a signed Tour and Travel Contract from a Tour and Travel sales manager, update group’s data in sales system to match with signed sales agreements, create mini-hotel code(s) and folio(s) for each room block in sales system for the group
• Start the turnover process for each group, submitted to director of Sales and Marketing for turning group(s) to definite status
• Create and distribute resumes for each Tour and Travel group to perspective departments in the hotel
• Prepare pre-registered keys with front office for each group prior to arrival.
• Prepare breakfast vouchers for a tour leader based on contracted number of vouchers per each arrival group
• Generate/distribute site alert forms for Tour and Travel clients when needed
• Act as liaison between hotel departments and tour coordinators 
• Perform any other duties requested by the General Manager or Director of Sales.
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Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Visitors can stroll through our atrium lobby, and they'll immediately see why. Whether visiting for a leisurely weekend getaway, business meeting, or special event, our downtown Los Angeles accommodations define the essence of modern luxury. Guests can enjoy spectacular skyline views, access to over 40 specialty boutiques and restaurants, and unparalleled meeting and conference facilities. Discover LA's largest convention hotel - widely regarded as a 'City-within-a City' - sure to surpass all expectations.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan