Starbucks Shift Lead

As a Starbucks Shift Lead you will fill a lead guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepares and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment. This position reports to the Starbucks Manager.

QUALIFICATIONS:

• Have a minimum of 1 year experience in a Supervisory or Management Food and Beverage position.
• Be incredibly friendly customer centric love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

RESPONSIBILITIES:

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests)
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station makes coffee etc.
• Inspects Starbucks facility daily to ensure high quality food and food presentation cleanliness and side work duties completed. Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the location.
• Assist Department Head/General Manager to ensure training of all Barista personnel using the steps to effective training according to company standards.
• Assist Department Head/General Manager to schedule associates at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China Glass and Silver.
• Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning reference checks evaluations and team interviews).
• Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared organized and delivers high standards of service.
• Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
• Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.

Stay steps from the Buffalo Niagara Convention Center at our full-service hotel in downtown Buffalo. Hyatt Regency Buffalo is the hotel destination in Upstate New York for work and play, with direct conference center access, a spa, and rooftop pool. Stay walking distance from the waterfront, KeyBank Center, and Shea’s Buffalo Theatre.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan