Hotel Front Desk Supervisor

The Residence Inn Madison is looking for a new leader for our front desk team!

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Qualifications:

• 2-3 years of progressive experience in hotel or related field required
• High school diploma or equivalent required
• College coursework in related field helpful
• Previous supervisory responsibility preferred
• Must have valid driver's license for applicable state
• Clear communication skills required
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful, high-pressure situations, including guest objections and disputes
• Ability to show initiative and anticipate needs
• Effective problem-solving skills required
• Ability to understand and work with financial information and data
• Must be able to listen to, understand, and clarify concerns and issues raised by co-workers and guests

Responsibilities not limited but to include:

• Approach guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance and high standards of personal appearance.
• Comply with Aimbridge Hospitality standards and regulations for safe and efficient hotel operations.
• Set the standard for guest relations at the Front Desk and obtain necessary information when taking room reservations.
• Monitor VIP and special guest requests, review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in-house groups and all rates, packages, and promotions currently underway.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Assist in training of new hires and current associates on a regular basis, and attend meetings as required by management.

Pay: $18.00 per hour 

Whether visiting the University of Wisconsin or spending a weekend at Wisconsin Dells, we've got our guests covered. Fantastic shopping is just next door at the East Towne Mall and dozens of great Madison restaurants are located nearby. Just minutes from the Madison airport our pet-friendly, extended-stay hotel offers 50% larger suites than our competitors. Business travelers love being a short drive from major Madison businesses including EPIC, Alliant Energy, and American Family Insurance. Families love the spacious kitchens in every suite, each equipped with a full sized fridge, stove top, dishwasher, microwave and oven. 

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan