QUALIFICATIONS:
- At least 3 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
- Previous supervisory responsibility required.
- College course work in related field helpful
- Familiarity with and knowledge of employment laws are helpful.
- Must be proficient in Windows operating systems
- Familiar with Human Resources/employee regulations and laws and ensure that the property is in compliance.
RESPONSIBILITIES:
Developing and protecting the culture of this great property and Management Company is one of the most critical priorities for the position. This position is tailor-made for someone who is passionate about coaching the team, celebrating success, and fostering a culture that's positive and engaging for our associates.
Our ideal candidate will have experience as a generalist in Human Resources as well as experience interacting with a full range of employees (hourly to senior level management).
Team Member Relations (50% of the time)
- Works with team members of all levels to resolve team member issues by advising management regarding employment law and compliance, coordinating investigations and recommending the appropriate next steps and/or corrective action
- Coaches supervisors and managers in managing team member performance issues
- Advises managers and team members on the interpretation of personnel policies
- Partners with management to communicate Human Resources policies, procedures, programs and laws
- Manages, assists in the development of, coordinates and implements various team member relations programs and events to improve the team member, guest, and committee relations
- Communicates with Director of Human Resources regarding new laws, procedures, liability concerns or other property business to keep him/her informed
Employee Lifecycle Management (20% of the time)
- Plans and manages the recruitment, interviewing, hiring and on-boarding processes to maintain staffing levels with qualified individuals.
- Communicates with managers and team members to discuss career progression and coaching steps
- Coordinates the termination process including requesting final checks, scheduling exit interviews, and coordinating with managers to meet with team members
- Creates and performs turnover analysis in order to make recommendations to departments based on identified trends
Recruiting (15% of the time)
- Works with hiring managers and Director of Human Resources to write and place job postings as needed
- Coordinates with department managers to anticipate and coordinate seasonal and event recruiting needs
- Assists with screening resumes for hiring managers as requested
- Coordinates and participates in hiring fairs
- Performs pre-employment reference checks and coordinates pre-employment screening with the HR Coordinator
- Works with managers and Director of Human Resources to target/determine qualified internal candidates for promotion
- Assists Director of Human Resources with extending offers of employment; negotiates as needed
- Conducts periodic wage reviews to ensure compensation is competitive
HR Administration (15% of time)
- Works with Human Resources Coordinator to ensure that team member files are set up and maintained in accordance with company standards and government regulations
- Provides information and assistance to team members regarding personnel issues, benefits, policies, procedures, timeframes, forms, or other issues; responds to routine questions or issues; initiates problem resolution
- Assists Director of Human Resources with specialized projects, including research, data compilation, recommendations for action, etc.
- Performs various human resources functions as required for complete cross-training and cross-functioning of the Human Resources team, including but not limited to processing of new hires and status changes, benefits administration, workers compensation, safety, and other human resources functions
- Assists with the department's budget and ensures fiscal responsibility
- Supports the local execution of corporate programs/communications that will impact our people
Training and Development (10% of time)
- Manages training for leaders and team members including communication and tracking to ensure that all associates are receiving and completing necessary training
- Coordinates and facilitates new hire orientation, service delivery and other training courses as needed to generate a positive first impression for associates and emphasize the importance of guest service in our culture
- Provides necessary education and materials to managers and associates including workshops, team member handbooks and standardized reports
- Trains managers about recruiting tools, culture fit, and interview questions
- Identifies coaching trends to recommend training as appropriate