Director Hotel Technology

The Director of Hotel Technology is responsible for providing expertise in all areas of hotel technology. This role delivers IT support services by coordinating technology deployments across properties and the enterprise. In this role, you’ll collaborate with leading hospitality brands, translating business needs into innovative tech solutions that enhance guest experiences and operational efficiency. You’ll also serve as a key advisor to property owners, guiding them through technology decisions that drive success. Beyond technical expertise, this position requires strong leadership and a service-oriented mindset. You’ll mentor and support the Technology team, leveraging your hospitality industry experience and advanced technical skills to deliver best-in-class solutions.

QUALIFICATIONS:

• 4-year bachelor's degree from an accredited university in a related field appropriate to work of the position; OR related work experience; IT Degree qualification is preferred
• Expert knowledge of hospitality technology solutions, including but not limited to Property Management Systems, Point of Sale, High Speed Internet Access, Guest Room Entertainment, and Door Lock Systems desired
• 5 years of experience in IT in a managerial capacity preferably in a hotel environment is desired.
• Hospitality Brand knowledge and/or experience desired
• Experience planning for and managing medium to large-scale change and assessing key impacts to stakeholders
• Desired knowledge: Network administration PC and network trouble shooting file server configuration backup systems configuration network switch management operating system and application software upgrading.
• Expert knowledge of anti-virus and firewall management hardware configuration and troubleshooting hotel specific application maintenance and administration.
• Experience with large technology initiatives and processes needed to lead and/or support delivery and ongoing support
• Excellent written and verbal communication skills with strong attention to detail and follow through
• Excellent leadership skills must have a passion for service and have strong interpersonal and team player skills. Ability to listen and incorporate new information and viewpoints
• Ability to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization
• Comfortable in a deadline-driven environment often with changing business priorities
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines.
• Previous experience developing training materials/content/job aids
• Previous experience delivering/facilitating workshops and delivering training in person and virtually

JOB RESPONSIBILITIES:

• Liaise directly with hotel ownership groups on design and delivery of all IT projects; delivering projects on-time on budget and of high quality.
• Creates and manages standard processes as well as well-documented and organized projects to support property technology
• Participates in managing and providing subject matter expertise for new initiatives with system impacts and/or dependencies
• Maintain records on installation resolution of issues and replacement of equipment and parts.
• Identify technology requirements and recommend purchases accordingly
• Oversee systems to understand the requirements for upgrades improvements new systems and preventive maintenance and act promptly to resolve issues if any.
• Mentor lower tiers to improve their skills and ensure all team members can effectively handle incoming requests
• Able to deal with the challenges of a business that is open 24 hours a day.
• Drives and facilitates effective collaboration and communications between the IT organization and other departments within the company.
• Builds effective working relationships with third party technology providers and vendors to ensure maximum usage prompt support and cost-effective products.
• Performs maintenance and upgrades to equipment operating systems firewalls anti-virus protection and other general system utilities and applications necessary to the efficient support of the hotel applications.
• Ensures development and maintenance of system documentation including network diagrams inventory records and operating procedures.
• Configuration and deployment of new servers end user equipment and networking equipment where applicable
• Ensure the consistency and maintainability of existing and new applications by creating maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions.
• Software evaluation acquisition and implementation including oversight of basic user technical training and remediation activities.
• Monitors ensures and manages the acquisition and maintenance of property based systems.
• Analyzes information identifies current and potential problems and proposes solutions.
• Monitors computer and network operations at the property level backup/recovery functions are performed on scheduled basis and administration functions for hardware operating and application systems are maintained and completed on consistent basis.
• Ensures solutions are consistent with the properties’ needs and brand specific environment.
• Enforces policies and standards protecting company hardware software and other resources at the property.
• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with regulations.
• Develops specific goals and plans to prioritize organize and accomplish work.
• Determines priorities schedules plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
• Maintains knowledge of job-relevant issues products systems and processes.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Demonstrates willingness to travel within North America up to 50% of the time. 

Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan