Concierge

The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. Delivers food from the kitchen to the concierge lounge. Serve food and beverages during club operation hours. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests. PM Shift. 

QUALIFICATIONS:

• High School diploma or equivalent required.
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests with Marriott and Aimbridge Hospitality standards.
• Coordinate special events or special projects as assigned
• Assists guest with problems with hotel services
• Arrange transportation needs for guests
• Responds to inquiries with accurate information regarding hotel features services and assistance.
• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.Deli
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Located just a 5-minute walk from Ford Lake, this hotel offers air-conditioned and heated guestrooms featuring marble bathrooms and premium bathroom amenities. Guests can enjoy free Wi-Fi and complimentary coffee/tea. Hotel amenities include a state-of-the-art gym, spanning over 3,000 sq ft – the largest in the area. The recently re-opened fitness facility is equipped with a variety of cardio machines, Peloton stationary bikes, weight machines, free weights, and more!

Open for breakfast, The Terrace Room at the Ann Arbor Marriott Ypsilanti at Eagle Crest offers a variety of American dishes. For lunch and dinner, guests can enjoy The View, which serves cocktails and a mix of local and international cuisine in a contemporary setting.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan