Guest Services Agent-Homeowners Association

Required shifts will be Monday & Tuesday nights, 730pm-600am. Position will be on-call during remaining nights of the week. 

The Guest Services Agent provides shuttle services CPR/First Aid postal services and property monitoring. The Guest Services Agent is responsible for assisting all elements of the Property Services Departments housekeeping maintenance front desk and others as assigned. This is a full-time customer facing role that requires frequent communication and collaboration with customers managers and vendors.

QUALIFICATIONS:

• Minimum two years administrative experience.
• Proven Customer Service experience required.
• Outstanding communication and interpersonal abilities (People skills positive phone/email etiquette writing skills service-oriented diplomatic and occasionally shows the ability to be firm with tact)
• Inventory management
• Excellent organizational skills/aptitudes
• Motivated and self-driven

JOB RESPONSIBILITIES:

• First point of contact in handling customer inquiries
• Handles a variety of reporting tasks
• Conducts snow removal
• Drives maintains and service shuttle vans
• Maintain tools and equipment for maintenance and repairs
• Provide Postage services
• Assist colleagues whenever necessary
• Primarily On-Call although infrequent extended hours may be required
• Other duties as assigned.

Eagle Crest is a full-service destination resort located just outside the city of Redmond on 1700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year with an annual rainfall of less than nine inches.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan