Attractions Reservations Coordinator $26/hour

The Attractions Reservations Coordinator works closely with Attractions and Food & Beverage to ensure excellent customer service and the highest level of accuracy in bookings is always provided. The role is responsible for driving group sales and revenue for the Queen Mary’s Tours and Attractions while also overseeing restaurant reservations for groups. This role focuses on proactive outreach, client relationship management, and operational coordination to enhance the guest experience and maximize revenue.

QUALIFICATIONS:

• High School graduate or G.E.D. equivalent.
• Knowledge of Outlook MS Word and Excel required.
• Experience with Group Sales computer systems including Delphi and Fareharbor
• Occasional evening and weekend work to meet deadlines.
• Capable of using multiple systems at the same time
• Self-starter results-oriented team player and demonstrates a high-level attention to detail
• Flexibility and adaptability to a dynamic evolving environment

JOB RESPONSIBILITIES:

• Identify and cultivate relationships with corporate, school, travel, and other group clientele to generate bookings.
• Respond to inquiries, generate quotes, and close sales in a timely and professional manner.
• Maintain a strong understanding of tour offerings, special events, and available packages to effectively upsell.
• Manage group restaurant reservations for parties of 11-25 guests, working closely with the Food & Beverage department to ensure seamless coordination.
• Serve as the primary liaison between the Attractions and Restaurant teams, ensuring proper communication of guest needs, dietary restrictions, and scheduling.
• Assist in curating group dining experiences that align with the Queen Mary’s experiences and offerings.
• Utilize booking and CRM systems to track sales, reservations, and client communications.
• Ensure compliance with company policies, pricing structures, and contractual agreements.
• Collaborate with the Attractions team to support on-site coordination for large groups.
• Assist with VIP experiences, specialty tours, and other high-value bookings as need
• Develop and execute strategies to increase group sales for tours, attractions, and bundled experiences
• Performs other duties as assigned by hotel/department leadership. 

WELCOME TO THE QUEEN MARY!

Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else.

UNIQUE LONG BEACH HOTEL ACCOMMODATIONS

Whether it’s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there’s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30’s, 40’s and 50’s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one’s head – it’s an entire experience.

THE QUEEN MARY EXPERIENCE

From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer.

About Evolution Hospitality

As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan