Starbucks Manager

Property Marriott Raleigh City Center
Posted Date 5 months ago(9/1/2021 11:28 AM)
ID
2021-57435
Location
US-NC-Raleigh
Category
Food & Beverage
Type
Regular
Status
Full-Time

Job Summary

The Starbucks Manager provides oversight of the coffee shop and direction to the Baristas and Starbucks Shift Leads. Prepares and serves coffee or espresso beverages to customers or guests as needed. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly. 

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

 

  • Requires 3 or more years of experience in Hotel Food & Beverage Management experience or other successful F&B service industry.
  • Possesses intermediate knowledge of subject matter.
  • Should have good interpersonal skills.
  • Should be a good team leader and possess the ability of keeping the associates motivated.
  • Should possess good written as well as verbal communication skills.
  • Be incredibly friendly customer-centric love to smile and have FUN in a team environment.

 

RESPONSIBILITIES:

 

  • Greets guests takes orders or makes recommendations and prepares and serves beverages.
  • Operates a cash register takes payment handles cash and returns change.
  • Stocks the counter with supplies which may include pastries or other food items.
  • Cleans the service or dining areas. May assist with inventory.
  • Monitors execution of coffee shop functions and processes including those related to inventory pricing service delivery or special promotions.
  • Maintains and distributes documentation of organizational policies and procedures;
  • Effectively leads a team of Baristas and Starbucks Shift Leads to deliver the best service to customers and guests.
  • Works frequently with subordinates in the Starbucks store to ensure all aspects of business are running smoothly and on schedules to improve existing practices and services both in the front of the house and the back of the house.
  • Inspects Starbucks space daily to ensure high quality food and food presentation cleanliness and side work duties completed. Maintain follow-through of all guest requests problems complaints and/or accidents which occur.
  • Assists Department Head/General Manager to ensure training of all Barista/Starbucks Shift Lead personnel using the steps to effective training according to company standards.
  • Assists Department Head/General Manager to schedule associates at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
  • Assists Department Head/General Manager in developing and ensure implementation of Starbucks promotional ideas.
  • Communicates financial information to the General Manager including up-to-date budget information and revenue growth programs formulated through short term and long term operational and financial plans for the food and beverage department.
  • Achieves budgeted revenues controls cost (which includes labor food maintenance etc.) and maximizes profitability related to the facility operations.
  • Provides a professional image at all times through appearance and dress.

 

Additional Information

Schedule may vary week-to-week. Must be available weekends and houldays. 

Property Details

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Our modern hotel features an unparalleled location next to the Raleigh Convention Center and just a short distance from North Carolina State University and the PNC Arena. After exploring the downtown area, travelers can retire to comfort in our redesigned rooms and suites. We provide plush bedding, Smart TVs and room service for our guests' convenience. Guests can treat their taste buds to award-winning cuisine and handcrafted cocktails at Rye Bar and Southern Kitchen. 

When guests are not attending an event at the convention center next door, they can reserve one of our six venues for their wedding reception or business convention. 

Our active travelers can stay fit at our indoor pool and 24-hour fitness center. However guests decide to spend their time with us, we revitalize travel routines at Raleigh Marriott City Center.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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