Room Reservationist

Property Pearl Resort South Padre Island
Posted Date 2 months ago(6/18/2020 4:42 PM)
ID
2020-7487
Location
US-TX-South Padre Island
Category
Front Office/Guest Services
Type
Regular
Status
Full-Time

Job Summary

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Responsibilities

QUALIFICATIONS:

 

  • College course work in related field helpful.
  • Experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

 

RESPONSIBILITIES:

 

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Answer all incoming calls promptly in a friendly efficient and courteous manner.
  • Be able to answer guest inquiries about hotel services facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations to include V.I.P. reservations packages and discounts.
  • Compile and input all necessary information for the required Rooms Merchandising meetings.
  • Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
  • Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Be able to perform all duties of Reservations Agent and assist as needed at front desk.

 

Property Details

The Pearl South Padre

 

Nestled on the island's southern tip, the Pearl South Padre Island Resort is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await our guest arrival. From the moment visitors drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, they'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination.

After spending a fun-filled day at the beach enjoying the clear blue waters of the Texas coastline, guests can retreat to the Pearl South Padre and enjoy everything this full-service resort has to offer. They can make a splash at the largest hotel swimming pool in South Texas. Grab a tropical drink at our swim-up bar or relax on our oceanfront sundeck. Enjoy a little "me time", and let our massage therapists ease away their tensions at our resort spa. Dine alfresco from an ever-changing menu of fresh seafood brought in daily from the Gulf. Then retreat to a ocean-view room and enjoy the gentle sounds of waves coming ashore just outside the window.

Company Overview

Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.