Spa Attendant

Property Marriott Griffin Gate Resort & Spa
Posted Date 5 days ago(1/18/2022 11:53 AM)
ID
2021-76493
Location
US-KY-Lexington
Category
Spa/Well-being/Golf/Attractions/Recreation
Type
Regular
Status
Part-Time

Job Summary

The Spa Attendant is responsible for the reception area at the Spa which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments Spa information and guest concerns.The Spa Attendant also assists in maintaining the cleanliness of the Spa.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • This position requires strong attention to detail the ability to communicate effectively with guests and team members verbally or in written form.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and Associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Greets and completes established check-in procedures for arriving guests on a daily basis using both manual and computerized methods in order to ensure guests are satisfied.
  • Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest accounts.
  • Regularly calculates and/or posts monies receipts guest accounts and other forms of credit using accurate proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
  • Courteously answers inquiries and accepts appointments both in person and by telephone by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion and discounts) to sell products and services.
  • Maintains good customer relations by using guest names throughout interactions keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
  • Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.
  • Maintain Spa Indoor Pool and Health Club area neat and clean at all times dust tables and chairs remove dirty towels replenish beverage and beverage supplies etc
  • Ensure all equipment is clean and in proper working condition. Report any and all deficiencies to the appropriate manager.
  • Complete special projects as assigned by Spa Director.
  • Practice safe work habits to ensure safety to guests fellow Associates and self.
  • Handle all guest requests in a friendly efficient and courteous manner.
  • Handle items for 'Lost and Found' according to the hotel standards.
  • At the end of the shift turn in all keys and assignment sheets to the Spa Office.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
  • Maintain cleanliness and organization of Spa and linen rooms.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

Property Details

Lexington Griffin Gate Marriott Resort & Spa

 

 

Nestled in the Bluegrass Country hills near Lexington, Kentucky, is ideally-located resort near downtown, area attractions, Keeneland and the famous Bourbon Trail. During our guest stay, they can relax with body treatments at our full-service spa, perfect their skills on our 18-hole championship golf course, take a dip in our refreshing pool complex and workout in our 24-hour fitness center. Guest can retire to their spacious guest room or suite, featuring plush Tempur-Pedic beds, marble bathrooms and upscale amenities. Guest will be treated to a delicious cuisine at our restaurants, including JW's Steakhouse. Our extensive indoor and outdoor venues set the scene for memorable business meetings, social galas and weddings, each complemented by our world-class services and breathtaking scenery. Whether enjoying a vacation, romantic getaway or traveling for work, we look forward to welcoming our guest to resort in Lexington, Kentucky.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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