Bell/Valet Attendant

Property Doubletree Grand Naniloa Hilo Hotel
Posted Date 1 month ago(10/26/2021 10:32 PM)
ID
2021-82012
Location
US-HI-Hilo
Category
Front Office/Guest Services
Type
On Call
Status
Part-Time

Job Summary

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations, assisting guests with luggage, maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state.
  • Must have an acceptable MVR (Motor Vehicle Driving record)
  • Minimum of one year driving experience
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Greet guests in a pleasant manner.
  • Load and unload luggage carts.
  • Escort guests to rooms.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Deliver messages to meeting rooms.
  • Deliver flowers and packages to guest rooms.
  • Complete room changes.
  • Maintain current listing of local and area attractions special events and activities.
  • Maintain list of local transportation guides churches sports arenas etc.
  • Assist housekeeping department with guest requests.
  • Ensure lobby reader board is correct.
  • Provide information maps and directions as required.
  • Open doors.
  • Answer phones to assist guest service agents.
  • Conduct house count by computer.
  • Show guest rooms and suites as needed and emphasize company amenities.
  • Other duties as required.

Property Details

Grand Naniloa Hilo

 

At A Glance

Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton occupies a historic site amidst a lush, tropical landscape. The hotel setting also offers guests access to Hilo Airport, just 2 miles away. Tee off on the 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or rent some water sports equipment and take to the waves.

 

Inviting guest rooms offer WiFi, a generously sized work desk, microwave, refrigerator, and in-room safe. Available Ocean-view suites with a separate living area and a balcony offering ocean views. Breakfast, lunch, and dinner is available at Hula Hula restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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