Spa Manager OEM

Property Pearl Resort South Padre Island
Posted Date 2 months ago(12/8/2021 8:01 PM)
ID
2021-90958
Location
US-TX-South Padre Island
Category
Spa/Well-being/Golf/Attractions/Recreation
Type
Regular
Status
Full-Time

Job Summary

The Spa Manager supports the Director in the planning and managing of the two major functions of the Spa to achieve customer (guest employee & owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for managing the Front Desk and cleaning teams. Suggests and makes recommendations for the budget marking plans and business objectives and manages within those approved plans. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities

QUALIFICATIONS:

 

  • Bachelor's degree or equivalent required.
  • At least 4 years of experience in club management required.
  • In depth knowledge of the following: building budgets; analyzing income statements; fitness prescription front desk operations and increasing sales/memberships.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must routinely meet deadlines.
  • Must be able to multitask.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

 

RESPONSIBILITIES:

 

  • Approach all encounters with guests and Associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • In the absence of the Spa Director exercises direct responsibility for Spa reception and cleaning associates.
  • Partners with Spa Director to control staffing levels and compensation programs through strategic-planning and market analysis.
  • Proactively develop recruitment strategies and activate at appropriate time.
  • Manage direct reports who oversee all customer service and cleaning staff. Hold one-on-ones to advise on decision making.
  • Develop implement and maintain operational procedures for company with guidance from Spa Director.
  • Ensure direct reports communicate and follow-through on necessary objectives
  • Partner with Spa Director and accounting to recommend systems design and –re-design to help assure operating consistency and efficiency
  • Track and assess managerial and cleaning staff schedules and vacation time to maximize service sales and cleanliness based on time of year.
  • Support implement and manage the day-to-day functions including purchasing display inventory control and sales management of retail lines and initiatives.
  • With regard to retail sales provides needs assessment of training items related to customer service and retail sales and develop programs to increase performance.
  • Assists the Spa Director in setting revenue and spending budgets.
  • Follow lost and found procedures in an efficient a timely manner.
  • Responsible for the achievement of departmental objectives and goals.
  • Maintain open communication with other departments.
  • Attend meetings as necessary.
  • Promote teamwork Associate motivation and morale.
  • Remain mindful of energy conservation.
  • Follow all safety and security regulations.
  • Maintain the confidentiality of the Hotel and its guests.
  • At all times adhere to the policies and procedures of Aimbridge Hospitality
  • Uphold Hotel's commitment to superior service and hospitality
  • Practice safe work habits to ensure safety to guests fellow Associates and self.
  • Handle all guest requests in a friendly efficient and courteous manner.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
  • Perform special projects and other responsibilities as assigned.
  • Participate in task forces and committees as requested.
  • Travel is required for meetings training conferences and task forces.

 

Property Details

The Pearl South Padre

 

Nestled on the island's southern tip, the Pearl South Padre Island Resort is a premier oceanfront resort for families and couples who want to experience tranquil views and soft sand beaches in South Texas. Warm rays of sunshine and tropical breezes await our guest arrival. From the moment visitors drive down the palm tree lined brick road and discover our lush landscaping and pristine beaches, they'll know why the Pearl South Padre is South Texas' "Best on the Beach" resort destination.

After spending a fun-filled day at the beach enjoying the clear blue waters of the Texas coastline, guests can retreat to the Pearl South Padre and enjoy everything this full-service resort has to offer. They can make a splash at the largest hotel swimming pool in South Texas. Grab a tropical drink at our swim-up bar or relax on our oceanfront sundeck. Enjoy a little "me time", and let our massage therapists ease away their tensions at our resort spa. Dine alfresco from an ever-changing menu of fresh seafood brought in daily from the Gulf. Then retreat to a ocean-view room and enjoy the gentle sounds of waves coming ashore just outside the window.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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