Security Officer

Property Westin San Diego
Posted Date 2 weeks ago(1/14/2022 3:46 PM)
ID
2022-98829
Location
US-CA-San Diego
Category
Safety & Security
Type
Regular
Status
Full-Time

Job Summary

Security staff is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

Responsibilities

QUALIFICATIONS:

 

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training.  Guard Card is required.
  • CPR First Aid and Heimlich maneuver Certified.
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR First Aid and Heimlich maneuver Certified.

 

RESPONSIBILITIES:

 

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain radio contact with the Front Desk/Night Auditor at all times.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Check I.D. of visitors/employees as necessary.
  • Open secured areas for authorized personnel.
  • Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
  • Check lights and door locks. Investigate auto accidents/theft.
  • Respond to complaints.
  • Assist guests to their rooms or help guests enter their rooms.
  • Conduct room theft investigations.
  • Assist during medical emergencies.
  • Investigate assault complaints.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Respond to employee altercations.
  • Assist with intoxicated guests.
  • Respond to security alarms.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Check safety hazards. Make rounds.
  • Administer First Aid/C.P.R as necessary.
  • Administer Heimlich maneuver to choking victims.
  • Complete Incident/Accident Reports in a clear and concise manner.
  • Answer phone and dispatch.
  • Work special functions as requested.
  • Receive deliveries.
  • Deliver requested items to guest rooms.
  • Make wake-up calls.
  • Pick up items left on property (during rounds).
  • Assist with van runs as requested.
  • Assist Front Desk with Express Check-outs and newspaper delivery.
  • Handle items for “Lost and Foundâ€_ according to the standards.
  • Attend meetings as required.
  • Other duties as required.

 

Additional Information

The position of Security also requires flexiblility to be able to cover for Front Desk and Bellman breaks, be available to assist guests, deliver requested amenity items to guest rooms and assist in basic daily upkeep of guest room preventative maintenance as needed.

Property Details

764847_l

Located in the heart of downtown, we're just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gaslamp Quarter, and the San Diego Zoo-plus many shopping and dining options. Guests can erase travel fatigue and feel their best with a dip in the rooftop pool or a session in the WestinWORKOUT® Fitness Studio. After a productive meeting in one of our inspiring meeting spaces, we invite our guests to celebrate with drinks at The Bar or dinner at Coast-our signature restaurant. Our 436 guest rooms and suites are designed to refresh and relax. We designed with clean lines, neutral colors, and modern amenities like HDTVs and High Speed Internet Access. The Heavenly® Bed promises a restful sleep while the Heavenly® Bath revives our guests each morning.

 

Company Overview

Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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